Reinventing Customer Experience
ZS
Staying connected with consumers in today’s rapidly evolving digital world is crucial. So, how do companies deliver personalized experiences while meeting customers where they want to be engaged? On “Reinventing Customer Experience”—the first in a series of podcasts from ZS called “Impact Stories”—ZS’s Arun Shastri and Gopi Vikranth chat with digital, analytics, technology and customer experience leaders from various industries and organizations to understand how they are engaging their customers. Each episode covers a variety of topics, from how companies are transforming their customer experience programs and how they’ve adapted during the COVID-19 pandemic to how they see digital engagement evolving in the future through the use of tools such as AI.
Kategorier: Näringsliv
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On this episode of the “Reinventing Customer Experience” podcast, Arun Shastri and Gopi Vikranth discuss digital-first customer experience with Joe Wheeler, CEO of Bluemvmt. A published author on modern business strategies, Joe dives into how analytics and machine learning will drive customer loyalty in competitive markets while sharing analysis of the customer experience practices of some of the world’s best-known brands.
Tidigare avsnitt
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14 - S2 Ep. 4 - Reinventing Customer Experience: Joe Wheeler, author of The Digital-First Customer Experience Tue, 19 Sep 2023
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13 - S2 Ep. 3 - Reinventing Customer Experience: Raghu Iyengar of Wharton AIAB Fri, 17 Feb 2023
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12 - S2 Ep. 2 - Reinventing Customer Experience: Jenny Wolski of Petco Tue, 20 Dec 2022
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11 - S2 Ep. 1 – Rosewood Hotel Group’s Lucy Werner Wed, 26 Oct 2022
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10 - S1 Ep.10 - IHCL Taj's Veetika Joshi Deoras Wed, 20 Apr 2022
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9 - S1 Ep. 9 - Forrester's Brandon Purcell Thu, 24 Mar 2022
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8 - S1 Ep. 8 - Goldman Sachs' Harit Talwar Tue, 30 Nov 2021
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7 - S1 Ep. 7 - Panera's Meenakshi Nagarajan Mon, 22 Nov 2021
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6 - S1 Ep. 1 - Walmart's Suresh Kumar Fri, 16 Apr 2021
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5 - S1 Ep. 2 - United Airlines' Michelle Brown Fri, 16 Apr 2021
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4 - S1 Ep. 3 - Choice Hotels International's Sarah Searls Fri, 16 Apr 2021
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3 - S1 Ep. 4 - Citi's Murli Buluswar Fri, 16 Apr 2021
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2 - S1 Ep. 5 - Sweetgreen's Daniel Shlossman Fri, 16 Apr 2021
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1 - S1 Ep. 6 - University of Chicago's Pradeep Chintagunta Fri, 16 Apr 2021